RETURN & REFUND POLICY

Thank you for choosing ALANNG products. If you are not satisfied with your purchase, we offer the following return policy:

 

Eligibility: You may apply for a return or exchange within 30 days of your purchase. To ensure a smooth process, please meet the following conditions:

  1. The product should be in its original packaging and in good condition.
  2. Please provide the order number or receipt as proof of purchase.

 

Shipping Costs:

  1. If the return is due to our error (e.g., incorrect product, quality issue), the seller covers the return shipping costs.
  2. If the return is due to the buyer's preference (e.g., not liking/wanting the product, ordering the wrong item/size), the buyer is responsible for shipping costs.

 

Return Process:

  1. Please contact our customer service team with your order number, reason for return, and whether you prefer a refund or exchange.
  2. We will provide you with the return address and detailed instructions.
  3. Refund Handling: Once we receive and inspect the returned product, we will process the refund within 3 business days. You will receive a confirmation email for the refund.

 

Special Cases:

  1. If the product has quality issues, please provide relevant photos as evidence.
  2. For customized products, we will evaluate on a case-by-case basis if returns are accepted.

 

We value every customer's shopping experience and strive to provide quality products and services. If you have any questions or need assistance, please feel free to contact our customer service team.

 

Thank you for choosing ALANNG!